Privacy policy

  1. During the provision of services to you, you agree that Orcon may collect information about you. This may be obtained from you or may be generated from your use of the Orcon services. You may decide not to provide us with certain personal information but this may mean that we cannot provide the services to you. Orcon will deal with all your information in accordance with the Privacy Act 1993.
  2. We may monitor or record calls to customer services for training purposes, to improve service quality and to aid in dispute resolution.
  3. You can at any time make a written request to see any personal information that we hold or to ask us to correct any mistakes in that information.
  4. You agree that we can collect information about you (such as your home address, phone number and evidence that you will be able to pay for our services) and the ways that you use our services. We will collect this information from our communications with you and through your use of the services. You agree that we can use this information and can pass it on to our employees, contractors, agents and suppliers for a range of lawful purposes connected with our business operations, including, but not limited to:
    • complete credit checking
    • providing services to you
    • administering your account
    • recovering overdue accounts
    • keeping you informed about our services (unless you have advised us that you do not want to receive this information). You agree that we may send you marketing messages, electronic or otherwise, about our special offers, products and services which may be of interest to you. You agree too that the electronic marketing message we send you need not include an unsubscribe facility
    • looking at ways in which we can improve our services
    • sending you bills
    • resolving any disputes
    • training our staff
  5. If you contact us through the preferred contact email address you register with us when you create your account, we will take this to mean you are the account holder and have authority on the account. Please keep access to your preferred email account secure.
  6. Cookies
    When you visit Orcon, we may send you a cookie. A cookie is a small file which is placed on your computer or device.
    6.1 Functional Cookies
    These are used to remember your preferences with Orcon. This can be anything from remembering your username to your favourite data pack so you don’t have to pick it all the time.
    6.2 Analytical Performance Cookies
    In short, they allow us to improve your online experience by understanding how the website is performing. Things like optimising My Account so you can quickly do what you need to do and identify areas that need maintenance.
    6.3 Advertising Cookies
    We use these cookies to help place relevant ads on third party sites based on your prior visits to this website.
    6.4 How to control the use of cookies
    Below are two options to opt-out of cookies used for advertising:
    a. Opting out of Google advertising cookies: You can opt out of Google's use of cookies for advertising, including DoubleClick cookies, by visiting Google's Advertising and Privacy page.
    b. Opting out of cookies from all participating advertisers: You can opt out of third-party advertising cookies from a wide range of advertising services, including Google, by visiting the Network Advertising Initiative's Opt-Out page.
    For all other cookies, please consult the help section of your browser. Please note, by changing your cookie settings, some websites may not function properly or at all.

Network Status

19/11/15 10:29 am

**Resolved**Some Auckland UFB customers may be experiencing a loss of service. Users may need to power cycle their modems to restore service.